What to look for when hiring a cleaner
Have you done your homework?
Your house is probably your biggest asset. I’m guessing that you worked hard to get a mortgage, to furnish and decorate each room and that you take great pride in the place you call home.
So, when thinking about hiring a house cleaning service, are you putting the same thought into it as you did into say, decorating your home or arranging your home security?
Have you dug into the background of the house cleaning service you are thinking of hiring? Did get quotes from more than one cleaning provider? Or are you only interested in who clean your home the cheapest?
You wouldn’t let just anyone into your home, would you? No of course you wouldn’t, that’s why your here
3 things a cleaning provider should have as standard
There are millions and squillions of house cleaning services out there. One for every budget and every home. How do you start to choose between them? What questions should you be asking the potential house cleaning service to know they are the real deal? Would does a good house cleaning service look like?
1. A Good House Cleaning Service Is Insured
You would think this would go without saying, but I can’t tell you how many homes I’ve been to when the client will tell me a nightmare story about a previous uninsured cleaner and the damage done to their property (and how they are usually left out of pocket)
All house cleaning services, in the UK, should have public liability insurance as standard and they should be happy to show you their certificate of insurance whenever you ask to see it.
Side note: It is worth checking that the house cleaning service you use is covered for heat if you want them to use your steam mop or iron, for example, or that they are covered for heights if you want them to clean a high ledge.
If the house cleaning service employs people to do cleaning work, it should also hold employers liability insurance to protect their staff, your property and their business.
Questions to ask the house cleaning service about insurance
- What type of insurance do you have for your cleaning business? To what level of cover?
- What is your business covered to do? What can you not do within a home (restrictions such as heat, height, chemicals may apply)
- What would happen if a cleaner broke or damaged an item?
- What would happen if the cleaner lost my house key?
- How many insurance claims have you had in the time you have been trading?
If the house cleaning service cannot produce their insurance details, or always have an excuse when you ask for them, run. Run far away from them!
At Mrs Mopp, we have extra insurances than just the standard requirement, like “key-lock insurance” for example, meaning in the rare event of a key being lost or damaged, we would replace our clients locks and issue them with new keys for their peace of mind. Our business was built around how we would feel about someone being in our home, and what would make us feel safer when giving out our house keys – any house cleaning service worth their salt would be happy to share their certificate of insurance with you and to run through their policies on safety and security for your home to put your mind at ease.
Please take the time to ensure you are giving your house keys to a cleaning provider who is properly insured to clean private homes and double check that they are insured for all cleaning eventualities that are important to you!
2. A Good House Cleaning Service Will Have References and Testimonials
Unless you are the very first client of a new house cleaning service, chances are there will be someone out there that has used their cleaning services before.
When speaking with the potential cleaning provider, on the telephone or via email, prior to a home quotation, ask the cleaning provider if they have any references they can bring to the quote to show you?
As well as written references, also ask the cleaning provider if they can provide telephone references where you can speak to an actual real-life client of theirs. (If you are new to having a cleaner and are quite nervous about it, this is a great idea!)
Another port of call when checking out a house cleaning service is to take a look on the ol’ interweb and see what the world says about the service.
One word of slight warning, be careful of Facebook ratings or quotes on websites that say “Mrs A” with no other details, as many people, especially when in buisness start-up mode and looking for clients, will have their friends and family go on to give them a 5* rating as a means to boost to their page.
Even if there is a compalint on the cleaning providers page take a look to see how they dealt with it – did they deal with it or ignore the bad review? How a person/business acts in times of stress or wrong doing in normally a better indicator of integrity than those who only present a positive and 100% perfect image by deleting or ignoring problems.
As in life, the sign of a solid service or indeed person, is how they handle events when the chips are down and something has gone wrong – did the cleaning service stick to their word and make good? Was there a happy resolution?
A House Cleaning Service Should Be A Legit Business
I am guessing you work very hard to pay for your home and for all the lovely things you have inside of it. I am guessing your home is probably your biggest outlay financially, and I am also guessing that you take the protection of it quite seriously?
The reason I ask you this is because often, so many people give so little thought to whom they hire to clean their homes.
People looking for the cheapest option when it comes to cleaning work, will 9/10 be disappointed.
When on quotes, we often hear from people who hired their friend Jenny’s sisters, best friends uncle, who knew someone who cleans ,in the pub he drinks in and they said they’ll do it cash-in-the-hand and they promised they could clean their whole 5-bed house in 2 hours?!
These people end up very frustrated with their ‘house cleaning service’ (meant in the loosest way).
Personally, I don’t understand that mentality of trying to find “cheap cleaners”. Why oh why, would you just have any random person in your home, that you worked so hard for, who 1. Won’t meet any of the above-mentioned requirements, and 2. IS NOT A RESPECTABLE BUSINESS?
As a homeowner you should know that the house cleaning service you are thinking of hiring is legit – you need to know that they are insured, you need to know how they vet their staff, you need to know how they train their staff, you need to know what their complaints policy is, you need to know how they store your keys, you need to know how they record your personal information, you need to know what they would do if they lost your house key. You need to know all these things.
Homeowners should want a professional cleaning service, with procedures and structures in place, and be happy to pay the extra £2 or £3 an hour to know their home is in safe hands, with trained cleaning professionals
If you only have a certain budget for cleaning, shop around and find the right cleaning provider for you, as there will be cleaning business out there to suit your cleaning needs and your budget – yes insured, yes with references, and yes as a legit tax paying, HMRC abiding business!
For example, a house cleaning service operating from home, with all the good things we have spoken about here, should have a much lower charge rate than a cleaning business that has premises and employees for example
The point is this – don’t settle for any old cleaner just because it’s cheap, or it’s your best friends, monkeys uncles cousin will do it cash-in-the-hand. Shop around, get a few quotes, check out a few websites…
You spent months trying to find your perfect home, so it’s only right you should spend some time thinking about who you will trust to look after it.
Do you have anything to add to this post? Please comment below
Mrs M x
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Do you live In Telford, Shrewsbury, or the surrounding areas of Newport and Shifnal? Need help with your domestic cleaning? Please contact us today with your requirements.
Are you looking for commercial cleaning? Please see our sister company – MMCS (UK) Ltd