Top 3 Cleaning Client Problems and How To Deal WIth Them

Cleaning Articles & Guides Mrs Mopp Blog Spot

So you have gotten over your guilt; you have reasoned with yourself about the pros and cons and you have hired some home-help to clean for you. Good for you. This is great right? You have a cleaner and that is one more worry you can cross of your list, or is it? Here we will look at the top 3 cleaning client problems and how you can overcome them, leaving a happier you (and a happy cleaner and cleaning business ūüôā )

1. You feel guilty, agitated, angry and maybe even a teeny-weeny resentful towards your cleaner.

Believe it or not this is quite normal and something I have seen a lot, especially in homes that have never used a cleaning service before and more so from the lady of the house. If you have always cleaned your own home, even begrudgingly so, it is normal to still feel a pang of guilt that you are not doing it and someone else is. For the first few weekends, of not having to clean your bathroom on a Saturday, you may feel a bit lost with your time and feel guilty that you have that time available now.

You may feel irritated that your cleaner does not put all your cushions back on your sofa the way that you do, or you may feel annoyed that your cleaner always moves the position of your bread bin in the kitchen. You may not like it that your house is complemented on and you feel “bested” by another, when no one ever complimented your home before. Sounds crazy but believe me, over weeks that slight little irritation, of an ornament the wrong way, can turn into a huge resentment and problem.

Solve: Please just talk to your cleaner or, if you don’t like the confrontation, please talk to their supervisor. The cleaner will not mind that you prefer you shampoo bottles ordered from left to right, or that you like your pillows at right angles on your sofa.. truly, just tell us that is what you want. If a cleaner does not clean in the way you would like, then you have to ask yourself two things 1. Is the job done to a good standard even if not to my method? 2. Can I live with the cleaning not being done to my method?

If the problem is you don’t like someone doing an equal or better job than you would do, the way I see it, you can either stop the cleaning service and become a martyr to yourself and go back to cleaning at the weekends or you could be positive about it and write an email to the cleaning business telling them what a great job their cleaner has done; this will make you feel good that you are praising and

Top 3 Client Problems

lifting someone else and it will make your cleaner feel really good and that they are appreciated. Cleaners love client feedback, so if they do a good job, tell them so.

2. You don’t trust your cleaner

There is nothing worse, from a cleaners point of view, than a client setting “traps” around their home for them. If the cleaning service is not providing a good enough job or to the standards you would like or expect, then please talk to the cleaner/supervisor about your issues so that they may get sorted out – it may be a case of your cleaner needs more training, or your cleaner may need to be changed, or your cleaner may not have enough physical time available to do all the tasks and didn’t want to bring it up. Whatever the issue, it can be sorted out with communication, not with tricks and trying to catch people out, that is not nice and I am sure you wouldn’t like it if someone tried to deliberately trip you up on your work.

If you are setting traps or having people watch your house for times etc., then you obviously do not trust your cleaning provider and you need to ask yourself why, as it was you that hired them? Is it that you are new to having a cleaner and feel uncomfortable about having a “stranger” in your home? Is it that you feel your cleaner is scamming you on time or is sitting and watching TV instead of cleaning? Again, please talk to the cleaner/supervisor about your concerns. A good cleaning company should have several vetting and reference checks for cleaners and have policies for key handling etc. and should be able to set your mind at ease by explaining their business and how it works to you. If you are still not happy, start looking for a new cleaning provider who you do feel comfortable talking to.

3. You don’t value your cleaner as a priority service

By not valuing I generally mean in regards to payment habits from clients.

When you engage a cleaner, in whatever capacity you do, please ensure that there is an agreed payment policy in place and that it is adhered to. If you have agreed to pay cash at the end of every clean, please ensure you have the right amount. If you are invoiced on a monthly basis, please set up a standing order or arrange the online payment to reach the cleaners bank by the due by date and, if you still live in the dark ages, and use cheques, then please get them into the business prior to the invoice deadline so that they may clear in time.

Your cleaning service works hard for their money and should be paid on time and the correct amount, just as you would pay any other supplier. Over the years I have had some clients take offense if I send them an “overdue” letter and I even had a phone call once asking “who did I think I was” telling them their bill was late! I have also had other clients who will receive a bill for ¬£65 and will pay only ¬£60, consistently, and then argue if I send them overdue invoices for the outstanding amounts… you would not do this with your credit card bill or with mortgage or in a supermarket, so please don’t do it to your cleaning service. If you have an issue with your invoice, call the cleaner/offices and discuss it, ask to see timesheet records or cleaning records to verify times. If you were unhappy with the clean, did you bring it up with the cleaner/supervisor on the day? Deciding to not pay full amounts, without any prior discussion with the cleaner is not fair or right.

If you do not like having to pay cash weekly or you don’t want pay monthly, or you would pay on x day of the month as that is when you get paid, then talk to your cleaner/supervisor and see if there is alternative way to make payment. Treat your cleaner as you would any other business.

Communication in any problem is always key.

I would love to hear your thoughts or feelings on any of the above points.

Thank you for reading – Mrs Mopp x

NEXT WEEK: Should You Clean Up Before Your Cleaner Comes?

 

What Should I Look For In A Cleaner?

Cleaning Articles & Guides Mrs Mopp Blog Spot

help wanted

 

So, you have finally decided to get some help in your home. Yay! Brilliant news, just think of all that time you will have to play with, ah good times, lunch with friends, reading that long meant to be read book, taking a stroll… but before we rush ahead, we need to find the right person to clean our homes for us. But who? And how?

As, those regular readers will know, there are four types of cleaning service to choose from, so this post is written to encompass them all – some questions will apply to all business models some questions will not, use your ‘noggin on that.

Where to find a cleaner or cleaning service

  • By word of mouth – who does your friend use to clean their home? Who does your¬†colleague¬†use? Ask around, hear some reviews.
  • Local publications – Local sole traders and businesses tend to advertise in local press and magazines
  • The internet – Type in different search words like “cleaners in Telford” or “Domestic Cleaners in Telford” to find what you are looking for – please note that the top three results in the yellow area are paid for placings
  • By leaflet Drop – Leaflet dropping is very popular for cleaning businesses, even in this high tech age. When calling from a leaflet make sure it has actual details about the actual business and is in fact a real, registered business and not just somebody looking to make a quick buck.

Things you need to know about you cleaning Service

  • Are they insured? – What are they insured for, what does it cover? What is the value of their insurance? What is the excess on the insurance and who would be responsible for that in the event of a claim?
  • How do they vet their cleaners? – How are the employees or subcontractors referenced? Where did they recruit them? How much of the cleaners back ground do they check?
  • How do they train their cleaners? – Do they have a training process? Do they give any training?
  • How do they quality check the cleaning work? How do they ensure your cleaner is working the correct times and/or delivering the correct standard?
  • Who can I call if I have a problem or issue?
  • What do I do if I am not happy with my clean?

Things you need to know about your cleaner

  • How long have they worked for the business/franchise/agent/themselves?
  • How many other houses do they clean?
  • Do they have references and recommendations?
  • What training have they had?

Each area can go more in depth and I will be writing future blog posts on interview questions to ask a cleaner/business owner but for now you are armed and ready to find that domestic cleaning fairy to serve you and your home.

If you have any thoughts or questions I would love to hear them.

Thanks for reading – Mrs Mopp x

NEXT WEEK: The Guilt Of Employing A Cleaner In Your Home

 

 

Help! How can I can my porcelain floor tiles to shine?

Ask Mrs Mopp... Mrs Mopp Blog Spot

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 Question To Mrs Mopp:

I have a black and white tiled floor. The tiles are porcelain and no matter how I clean them, my floor always looks dull and not quite clean. What can I do to make my floors shine?

 

chequered floor

 

Answer:

Porcelain tiles are widely used in our homes and offices , they look nice and they are quite easy to take care of with a little know-how.

Quick Cleaning Guide to Porcelain

  1. Vacuum or sweep tiled area prior to mopping – pay particular attention to the corners and sides of the room
  2. Choose your cleaning solution based on the tile type – see below
  3. DO NOT use ammonia or bleach based products on porcelain as it can discolour the tile and alter the grout colour
  4. DO NOT use solutions that contain oil-based detergents, sealant or wax cleaners
  5. Use rugs at all entrances where there are porcelain tiles to prevent walk through of girt and dirt that may damage and scratch your tile

 

Different Type of Porcelain Tile and how to clean them

Unpolished Tile – For flooring with a moderate dirt level

  • Vac/sweep –¬†for best results use a clean, dry mop instead of a broom
  • Saturate floor with cleaning solution and clean first in horizontal and then vertical motions, for a thorough coverage
  • For stubborn stained areas, scrub the solution into the area with a nylon brush or scrub brush (avoid wire wool products)
  • Rinse the floor with clean, clear water using a new mop head from the dirty one or using a steam mop
  • Leave to dry in ventilated room or towel dry/buffer depending on size of the area

Polished/Glazed porcelain tiles

  • Vac/Sweep
  • Mop the floor with a mild cleaning solution – On a polished tile you need 50% less product than what you would on an unpolished floor – Mrs Mopp would recommend a cleaning agent that is non-soap based neutral PH cleaner or using a white vinegar mix (2 gallons hot water – 1/4 cup white vinegar)
  • Rince tiles with clear, clean water
  • Polish by hand, with a buffer , or with a clean, dry, flat-head microfibre mop to bring to a high shine. If you are cleaning a large floor area you may want to clean the floor in sections, as is the water is allowed to dry you will get water spots and streaking on your tile.

Textured Tile

A textured tile will require a little more cleaning time. Standard wet mopping will not clean the tile to its best, so it is important with a textured tile to clean a little more frequently

  • Vac/Sweep – for sweeping using a soft bristled broom, First sweep in the direction of the tile and then re-sweep in the opposite direction to ensure all dirt is picked up that may lodge in crevices or the groove of a tile.
  • Scrub/mop floor with a neutral cleaning solution, again cleaning in both directions. First cleaning one way and then the other to ensure even coverage.
  • Rinse the floor with clean, clear water and leave to air dry or towel dry/buffer depending on area size
  • For stubborn stains or high traffic areas it is recommend you clean the floor this thoroughly at least once a week and vac/wet mop daily

 

The most important thing to remember is to rinse any product – bought or natural – off the floor once washed. For quick cleaning use only hot water and a clean mop head after vacuuming or sweeping and allow to dry or buff if the room is not well ventilated

Hope that helps?

Happy Cleaning  РMrs Mopp x

 

 

Christmas Opening 2012

Mrs Mopp Blog Spot

‘Tis the season to be jolly, far-a-la-a-la-a-la-la-la..

Once again the festive period is almost upon us. For the first time in our trading history we have decided to have a complete Christmas shutdown, due to the days the season falls this year and to be able to spend some time with our families and friends, so we are all ready and  refreshed for 2013.

 

 

We will be closing, for Christmas, on Friday 21st December 2012 and re-opening and back to work on Wednesday 2nd January 2013. 

We will not be undertaking any cleaning, ironing or laundry works over this period, unless it has been previously agreed with our office and Moppettes. Normal cleaning schedules will commence the 02/01/13 – should you have any queries or wish to re-arrange/add/change/or move a clean and/or laundry collections please email our offices on info@mrsmopp.com

We thank you for your custom and support through out 2012 and we look forward to serving you in 2013. Have a very Merry Christmas and we all wish you the best of health, wealth and prosperity for the new year

Best wishes,

Kelly and all staff at Mrs Mopp

I need some help in my home… now what?

Cleaning Articles & Guides Mrs Mopp Blog Spot

Modern life is busy – we have demanding jobs, demanding relationships, demanding children and¬†demanding¬†social lives. So how do we “have it all” and stay on top of this game called life? Well, just as in business, there comes a time when you need to delegate the jobs you just don’t have time for/are no good at/take you an age to do/you don’t have the skills for etc. by employing some outside help.

So, before you start to drown in your martyr-dom of trying to do everything… take your underware off from the outside of your trousers and look for some help!

Do you drown in the demands on your time? Maybe time for some outside help!

 

There are many ways that we can all relieve the stress from our daily lives by hiring other people to take on the burdens for us; there are life organisers, like Tick It Off, who will take on anything you have going on; from de-cluttering tasks, to organising a party, to organising your home office or schedule, to returning your library books. There are pet groomers, pet walkers, gardeners, window cleaners, child minders, painters, repair men and, of course, cleaners.

So now that we have admitted to our self we need help, what are the next stages?

1. Do your research

Weather you are looking for a dog groomer, a life coach or a cleaner you need to do your homework. With the wonderful world of the online web, you don’t even have to leave your chair to do this! Use search engines to type in what you are looking for and in what area, then have a look at several websites (also check out any Facebook, Twitter, Pintrest, Google+ etc sites they may have). How does their online presence look? What types of things do they post about? Do they have a large following? Do they have recommendations or testimonials online about their business? Do they interact with their audience?

You can find out a lot on a person/business from the internet – does the business you are looking at relate to you? Do you like how they write/interact? Do they provide value to their online visitors?

2. Have 3 quotes

So you’ve looked online, there are a couple of websites you like the look of and their Facebook profiles seem to be exactly what you are looking for. Now what?

Make contact. Call them, email them or submit a website query form – How did they answer? How long did it take for someone to come back to you? Did they sound friendly and keen for your business?

Next, invite them to your home – personally I suggest seeing the top 3 you liked the look of online. Try and see the prospective businesses on the same day, if you can, so that the meetings stay fresh in your mind and are easier to compare. Ask all to bring copies of their insurance, their references and evidence of their work if applicable, then…

3. Interview the potential business

Any personal service worth their salt should be able to answer any question you throw at them regarding their services. Don’t be afraid to draw up a list of questions so that you don’t forget or get caught up with the sales pitch without actually finding out if that service fits your needs. Some questions I would suggest are as follows;

1. How long have you been trading?

2. What did you do before this business?

3. Who does the work, you or do you have staff?

4. How do you train and vet your staff?

5. Have you ever had to claim against your insurance?

6. How do you monitor your quality?

7. What do I do if I ever have a problem or am not happy with an element of your service?

8. How do I pay you?

9. What makes you different from your competitors?

10. (The million dollar question) Do you have references I can contact who will validate your service?

Just as you would at work – get the best people for the job in your home

 

Now that you have looked at the businesses online, had 3 quotes to compare and interviewed each business inside-and-out, you should have all the information you need to employ your outside help. So, make that call, offer that work to the service business and then go and sit down with a cup of tea and decide what you are going to do with that free time you have just given¬†yourself…

 

Will a cleaning agency suit my needs?

Cleaning Articles & Guides Mrs Mopp Blog Spot

In this final part of “What cleaning Service will suit my needs” we will be looking at Cleaning Agencies.

What is a cleaning agency?

A cleaning agency is very similar to your typical recruitment agency – the agent finds, interviews and vets the workers and then “sells” the workers time/skills/trade to employers who may need them on a temporary or permanent basis.

This is true of a cleaning agency РWith a cleaning agency, like a franchise, an individual can buy the licensed rights to use the brand name of the agency. The agency will heavily leaflet drop a set geographical area, then place ads in jobs centres to finds the cleaners to undertake the work, which they then sell to a homeowner, in chunks of the cleaners time, off the back of their leaflet campaign. Cleaning agents that you may have heard of are Maid2Clean, BellaCasa and Dolly Char and they are an ever increasing trend in the cleaning sector.

The cleaners are not employed by the agencies and are self-employed individuals, responsible for completing an annual self assessment and their own taxes and insurances. The homeowner will have to leave the agreed hourly rate in cash for the cleaner every time they have a clean Рthe homeowner will also have to pay the agency a fee every week by direct debit or standing order to pay for the services of the agency. The homeowner will be locked into a contract for a minimum of 3 months with a cleaning agency and please note, the agents fees are payable weather the homeowner has a clean or not that week!

The Pros of using a cleaning agency

  • The homeowner does not have to place an¬†advertisement, interview and reference a potential cleaner, as after a brief telephone call of requirements the agency will send a cleaner to you
  • The homeowner is able to design their own cleaning rota for their home rather than with a cleaning business or cleaning franchise who will have their set standard cleans and deeper cleans
  • If you do not like your cleaner or the standards are not good enough, you can replace the cleaner with a telephone call

The Cons of using a cleaning agency

  • Even though the agency say they will interview and vet a cleaner, many times they will not physically meet the cleaner and handle all¬†inquiries¬†over a telephone, as more often than not the agents office is not based in the locality of the cleaning work
  • You as the homeowner are still responsible for interviewing the cleaner in your home and vetting them again for your piece of mind (written in 3 agency agreements I have had the pleasure of reading)
  • You as the homeowner will be responsible for the design and implementation of your cleaning rota, along with the quality control aspects of your clean
  • Like with a Sole Trader (which is what these cleaners are with the added cost of paying an agent) how do you know what training your cleaner may have had? How good is the cleaners insurance? Do they even have insurance? What happens if a cleaner falls and hurts themselves in your property? What happens if a cleaner spills bleach on your new rug?
  • 2 costs – cash to cleaner, direct debit to agency… very messy and complicated
  • The costs work out quite expensive when broken down as their are the two costs for the cleaner and¬†agency¬†as well as the cleaning materials and equipment as cleaning agencies DO NOT supply any
  • Cleaning agencies tend to have an even higher employee turnover than both a cleaning business and cleaning franchise as there are no employee schemes or training and the hours of work offered can be spasmodic and often not worth the cleaners time to travel to
  • There is no come back for the house owner – Not happy with your clean? Would like to talk to someone about it? Well with a cleaning agency you will be directed to talk to your cleaner directly or the agency will just replace… going on holiday or your cleaner going on holiday? It is up to the house owner to arrange cover for that period… Cleaner ill or broke their leg? It is up to the house owner to arrange the cover – The agent does what for their money?????

As a cleaning business owner, and obviously working within the cleaning industry, cleaning agents are not my favourite flavour of cleaning service available as I, personally, do not feel they give a value added service to either the homeowners or the cleaners involved and the only party that benefits is the agent Рthey offer no training, no quality control of cleans, no back office support and no structure.

If you, as a homeowner, want to be in control of the rota and the quality, then you could hire your own cleaner direct as that is what an agent offers, with a weekly cost! If you want an uninterrupted service look at franchises or cleaning businesses and if you want to just make a phone call and hire/fire a cleaner then perhaps an agent is for you but please before you make any decisions, read through all the posts in this section to see which one would suit your home, family and pocket best

Please feel free to add your comments or questions

Next blog post: How to complain about your clean

Will a sole trader suit my cleaning needs?

Cleaning Articles & Guides Mrs Mopp Blog Spot

What is a Sole Trader

 

A sole trader, also know as “one man band”, are normally individuals that work alone and have a self employed status. The sole trader will undertake all cleaning and ironing work within your home usually. The sole trader would be responsible for a self assessment annually, paying their own taxes and national insurance contributions and for their business insurances. Should the sole trader start to take on employees, they must be registered with the HMRC as an employer so that the appropriate ¬†taxes may be paid and have their insurances¬†amended¬†to cover more than one individual.

The Pros of using a Sole Trader

  • Flexibility of work undertaken within the home
  • Flexibility of price as the sole trader has minimal overheads – the general rate for a sole trader is typically ¬£7 – ¬£8.50 per hour, although some self employed cleaners do charge up to ¬£10 per hour.
  • The relationship between client and cleaner can sometimes be more personal as the cleaner can almost become an extension of the family as it will always be the same cleaner at the home

The Cons of using a Sole Trader

  • If the cleaner is not registered as self employed with the HMRC and is working “cash in hand” for the client, weather the client is aware or not – this changes the relationship to an employer/employee relationship and if investigated the client may be fined for not registering as an employer by the HMRC ¬†– It places the homeowner in a difficult position as they will been seen as the employer and¬†investigated¬†for the correct legal trading status, tax and PAYE affairs
  • The cleaner may have minimal level insurance or no insurance at all – When interviewing potential cleaners always ask for a copy of their insurance details and would also recommend calling the company the insurance is held with to validate the policy to ensure your home is protected against damage, spills or breakages
  • If the cleaner is sick/on holiday/breaks a leg etc. the client would have no cleaning service
  • If the cleaner decides to quit or close their business the client would have to go through the process of advertising, interviewing, vetting the cleaners references and designing a rota for a new replacement cleaner
  • If the client is unhappy with the clean or the service the client would have to confront the cleaner directly to resolve the issues

Check list for a employing a self employed cleaner:

1) Does the cleaner have references you can telephone to ask about the cleaners service, reliability and standards?
2) Can the cleaner supply the client with a copy of insurance details?
3) Can the cleaner supply proof of self employed status, such as government gateway number or proof of employer status by way of their employer code?
4) Does the cleaner sub contract out work when on holiday/poorly – Who to? Who’s insurance is the replacement cleaner covered by?

 

 

Will a Cleaning Franchise suit my needs?

Cleaning Articles & Guides Mrs Mopp Blog Spot

In the third of our What Cleaning Service Would Suit My Needs? this week it is the turn of the Cleaning Franchise

What is a franchise?

A franchise is the practice of an individual  buying the name, brand and proven business model from a successful business, with on-going fees for the continued use of the brand and business model. The franchisor owns the business, the intellectual property and the trademarks of the business. The franchisor expands their business by selling set geographical areas to the franchisee to operate in, following an operations manual of methods and procedures to replicate the original successes of the first business.

Franchising has been around in business for many years and was first sold as licensing agreements were the¬†owning¬†party would sell the right to use their branding to an¬†individual. ¬†Business model franchising (full turnkey solution) is now the most typical arrangement and has grown massively since the 1950’s when Ray Kroc decided to grow the empire, we all know and love,¬†McDonald’s,¬†through a business model franchisee route. Since Ray Krocs proven world wide success of creating “The worlds biggest small¬†business” many other businesses have followed suit – Subway, Toni & Guy,¬†Dominoes¬†Pizza, Signs Express and Spar to name just a few of the brands you may know

Cleaning services are very popular within franchising and many cleaning brands already exist such as Molly Maid, Time For You, Bright and Beautiful and Daily Poppins to name but a few but what does having a cleaning franchise mean to a homeowner looking for a cleaning service provider?

Like with a cleaning business many of the pros and cons will be similar with a cleaning franchise, such as a stand in cleaner if your cleaner is sick or on holiday, training and quality checking and of course the cons are there too like staff turnover and standard consistency etc but below are more franchise specific pros and cons

 

The Pros of using a cleaning franchise

  • Big brand = Big success: Well known brands are¬†perceived¬†as trusted and¬†reliable¬†as they have stood the test of time
  • A good franchisor should always be providing training and refreshes of training, so that you as the client, ¬†always have a¬†good¬†service using the latest products or the latest cleaning techniques for example
  • Franchises tend to be throughout and area, region or country – ¬†so even if you move house or area, you should be able to stay with the same company

The Cons of using a cleaning franchise

  • Big brand = Big expectations: A franchise that operates in¬†Leicester may have different standard levels as a franchise in Glasgow both selling the same service or product. Although all franchises claim to sell a complete business operations manual, some may not¬†rigorously¬†enforce or check up on the standards and¬†output¬†of some of their franchises leading to different brand reviews and feedback up and down the country.¬† Some franchisees may be not operate their business to the letter of the¬†franchisors¬†vision. Just because a cleaning company is part of a franchised brand, it¬†doesn’t¬†mean it is the magic solution; bad businesses and business leaders can¬†exist¬†in a franchise model just as they do in an independent business
  • Costs – From all the competitor research undertaken it is found that franchises tend to be more expensive then both Cleaning sole traders and cleaning businesses. Most franchises don’t operate with a cost per hour to the client and tend to run “cleaning schedules” were they will state that a house, let’s say a 3 bed detached with 1 bathroom, would be a cost of ¬£52 a fortnight for example.
  • Contracts – The great majority of cleaning franchises (I’m yet to come across one that doesn’t) have cleaning contracts with their clients that can last 3, 6 and in some cases 12 months – If you are not happy with the standard or service it will either become a case of grinning and bearing whilst trying to sort it out with your franchisee to get the standard/service you want and were expecting or it will cost you money to get out the agreement

Checklist for a cleaning franchise

  • What insurances does the franchise have and can they provide you with copies?
  • Can they provide references and testimonials?
  • How many branches do they have? How are they audited and checked for quality standards?
  • How often do they receive training?
  • How often do they undertake pricing reviews on their services?
  • Does the owner/manager¬†clean/ever cleaned?
  • Are they a member of the BFA (British Franchise Association) ?
  • How does the franchise stay in touch with its clients to give the feeling of local customer care?

 

Next week: Cleaning Agencies

Mrs Mopp celebrates turning 3 with ShropshireLive.com

Mrs Mopp Blog Spot

On the 1st November Mrs Mopp Cleaning Services celebrated its 3rd year in business with exciting news of an expansion into the Shrewsbury area in 2012- click the link below to read the full article from the brillaint, local news site ShropshireLive.com РThanks so much guys x

 

Mrs Mopp Celebrates turning 3 with Shropshirelive.com

 

Mrs Mopp Parties with the Moppettes

Will a cleaning business suit my needs?

Cleaning Articles & Guides Mrs Mopp Blog Spot

To continue on with our “Why use a cleaning service” post; after looking at sole traders¬†previously, we will be looking at cleaning businesses and what the Pros and Cons are for homeowners thinking of using a cleaning service

What is a cleaning business?

A cleaning business is usually a number of cleaners that all work for the one business. A cleaning business may still trade in a sole trader capacity but most will trade in a Limited company capacity as the business grows. Some cleaning businesses may also be registered for VAT, depending on their size and turnover. The business is normally owned/run by an individual and is a private business operating in the owners local area.

Mrs Mopp Cleaning Services is a cleaning business.

The pros of using a cleaning business

  • One of the¬†disadvantages¬†of sole traders is that if your cleaner is sick/on holiday/breaks a leg the homeowner is left without a cleaner. In a cleaning business, as there are normally several cleaners and/or bank staff, so that you as the client should never have an¬†uninterrupted¬†service
  • There are¬†usually¬†several ways for clients to pay when using a cleaning business such as online, by card, direct debit etc. as a business will service several clients a day, compared to a sole trader, and it is not¬†feasible¬†or safe to be collecting money off every clean, making it easier for the clients to pay their bills and budget their own household.
  • The pricing within cleaning businesses tend not to be¬†hugely¬†dissimilar to sole traders with rate from ¬£8.50 – ¬£12.50 per hour ¬†being the¬†average¬†rates and depending on if the business is subject to VAT, provides the cleaning materials etc. – with added security of an¬†uninterrupted¬†cleaning service, higher insurance cover and fidelity bonding on staff and an up-line for complaints
  • Some people do not like to complain when they are not getting the service they would like. With a sole trader, whilst a pro is that the relationship¬†between¬†cleaner/client may be closer that can cause problems in its own right if the relationship does become too friendly, as to tell your cleaner you are not happy may result in you not having a cleaner at all or putting up with a service you do not want as to not rock the boat. With a cleaning business, there is a manager you can talk to who can either have a word with your cleaner or even replace your cleaner all together if necessary
  • Spot checks and training of staff to ensure standards are met and kept

The cons of using a cleaning business

  • Due to the hard and¬†arduous¬†nature of work, there is usually a high turnover of staff within the cleaning industry, so even though you may not have an uninterrupted service it may not always be the same cleaner that will come to your home
  • A cleaning business may have a contract or at the very least Terms of service which may impose charges on a client for cancellations and lock outs, for example, as the cleaning business will have an obligation to its staff regardless,¬†whereas¬†a sole trader only has to think about their own time and money.
  • As businesses grow, some may lose the “personal touch” as was there in the beginning as sole trader due to the number of staff, clients, suppliers etc that the owner will have to deal with and the client may not feel as loved as they once did

Checklist for a cleaning business

1. Does the business have Employers liability insurance, Public liability insurance, at a minimum of £1 million and do they have fidelity bonding against their staff Рcan they provide you with a copy of their insurances?

2. Does the business have references from clients they currently serve? What is the retention rate of their clients?

3. Can the business show and tell you how they recruit, train and monitor their staff?

4. How does the business keep in touch with its clients as not to lose that “personal touch”?

5. What does social media think of the business? Check online, do they have good/bad reviews, what does their customer service levels come across like? Do they have visibility on the web? Could you connect with your Cleaning business through multiple channels?

Next week: Cleaning franchises.