Cleaning Product Supply: Cleaner Or Client?

Cleaning Product Supply: Cleaner Or Client?

Cleaning Articles & Guides From the Author Mrs Mopp Blog Spot

Cleaning Product Supply: Cleaner Or Client? | Mrs Mopp Cleaning Services Blog Spot

When hiring a cleaner who provides the cleaning materials?

Is it more cost effective to provide the cleaning materials yourself?

Are there pros and cons for who does the supplying? Let’s see…

If you use a sole trader, a cleaning agency or (gasp!) a cash-in-hand-cleaner (please, please don’t do this) the chances are you will supply all the cleaning materials, products and equipment needed to do the job.

If you do supply the cleaning products for your cleaner, we recommend reading our post: 12 things a cleaner needs to do their job well to make sure you are stocked and ready to go.

If you are thinking of using a cleaning business or a cleaning franchise, they may be the offer of a lower tariff for the cost per hour of a cleaner if you supply your own cleaning products. For example, at Mrs Mopp we offer a lower and higher charge rate, depending on who supplies the cleaning products.

But what is better? To supply the cleaning products or have them supplied?

Cleaning Product Supply: Cleaner Or Client | Mrs Mopp Blog Spot

Well, as a starting point, did you know that the average family will spend £540.00 per year on cleaning products – yup £540.00 big ones – that’s a lot of moolah already spent and still no one is cleaning but you

Let’s look deeper…

Client Supply Scenario

In scenario one, let’s say the client will supply the cleaning products and will pay a rate of £12.20 per hour for cleaning, and they have 3 hours cleaning a week.

3 x 12.20 = £36.60 per clean

They have 4 cleans on average per month – 36.60 x 4 = £146.40 per month

We all know there are 12 months in a year – 12 x 146.60 = £1,756.80

Add to that the average UK amount of £540 on cleaning products = £2,296.80 per year 

Cleaner Supply Scenario

In the second scenario, the cleaning provider supplies all the cleaning products and equipment and they charge £13.50 per hour for the service

Based on the same family, with the same requirements as above, of 3 hours cleaning weekly:

3 x 13.50 = £40.50 per clean

4 cleans in an average month = £162.00 per month

12 x 162 =£1,944.00

There is a financial difference of £352.80 pounds per year in savings to the client that pays the higher tariff and has their products supply!! People will always think it is cheaper to supply, but as cleaning providers can buy in bulk, that may not be the actual case. Not only do you not have to worry about if there is enough bleach or polish at home, but you will actually save money and pay for someone to clean your home every week!

When the cleaner provider supplies the product, not only do you not have to worry about if there is enough bleach or polish at home, but you will actually save money AND pay for someone to clean your home every week!

Pros and Cons To Client Supply Vs Cleaning Service

Pros

  • Client can pick scents, brands, and product type
  • Client should be offered a cheaper labour rate from cleaning provider
  • Client has control over products used

Cons

  • More expensive in long term – a cleaner will often buy quality cleaning products in bulk and therefore buy at a more competitive price than the average Jo could at a supermarket
  • You may not be covered by the cleaning services insurance if staining, damage, discolouring, or scratching etc., occur because of a product/piece of equipment you have supplied has not been tested or approved by the cleaning business
  • The cleaning business will not hold the COSHH data on your cleaning products
  • The cleaning business would not have tested your products for streaking, clouding or any other sub-standard finish

People often shop around and try and find the ‘cheapest cleaner” – this is crazy talk to us here at Mrs Mopp because we’re guessing a person’s house is their most expensive outlay and asset, and everything, from the decor and furniture within their home, would have been painstakingly picked and matched, and then, they look for any old person to clean maintain their most prized possession because they are cheap… in their expensive home? Say what?

Questions, Queries and Thoughts

When looking for a cleaning provider, and comparing charge rates, ask yourself what service do they provide for the extra costs? What is the quality of their cleaning products? What is the training and quality control of their cleaners? How long have they traded? What ‘extras’ do clients get?

Ask yourself if you would rather spend a bit extra on an hourly rate, saving money in the long term, (and most importantly, knowing that all products being used in your home are tested, safe, and covered by the insurance of the cleaning provider?) OR would you rather look for the cheapest cleaning provider, supply all the products yourself and hope for the best in terms of service and standard?

As the old adage goes, “You get what you pay for” and I’ve never found a case yet where that has not been true.

Do you have anything you’d like to add to this post? Do you think it is better to supply the products? Why? Please add to the comments below, we’d love to hear from you

Until next time, Happy cleaning!

Mrs M x


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Top 3 Cleaning Client Problems and How To Deal WIth Them

Cleaning Articles & Guides Mrs Mopp Blog Spot

So you have gotten over your guilt; you have reasoned with yourself about the pros and cons and you have hired some home-help to clean for you. Good for you. This is great right? You have a cleaner and that is one more worry you can cross of your list, or is it? Here we will look at the top 3 cleaning client problems and how you can overcome them, leaving a happier you (and a happy cleaner and cleaning business 🙂 )

1. You feel guilty, agitated, angry and maybe even a teeny-weeny resentful towards your cleaner.

Believe it or not this is quite normal and something I have seen a lot, especially in homes that have never used a cleaning service before and more so from the lady of the house. If you have always cleaned your own home, even begrudgingly so, it is normal to still feel a pang of guilt that you are not doing it and someone else is. For the first few weekends, of not having to clean your bathroom on a Saturday, you may feel a bit lost with your time and feel guilty that you have that time available now.

You may feel irritated that your cleaner does not put all your cushions back on your sofa the way that you do, or you may feel annoyed that your cleaner always moves the position of your bread bin in the kitchen. You may not like it that your house is complemented on and you feel “bested” by another, when no one ever complimented your home before. Sounds crazy but believe me, over weeks that slight little irritation, of an ornament the wrong way, can turn into a huge resentment and problem.

Solve: Please just talk to your cleaner or, if you don’t like the confrontation, please talk to their supervisor. The cleaner will not mind that you prefer you shampoo bottles ordered from left to right, or that you like your pillows at right angles on your sofa.. truly, just tell us that is what you want. If a cleaner does not clean in the way you would like, then you have to ask yourself two things 1. Is the job done to a good standard even if not to my method? 2. Can I live with the cleaning not being done to my method?

If the problem is you don’t like someone doing an equal or better job than you would do, the way I see it, you can either stop the cleaning service and become a martyr to yourself and go back to cleaning at the weekends or you could be positive about it and write an email to the cleaning business telling them what a great job their cleaner has done; this will make you feel good that you are praising and

Top 3 Client Problems

lifting someone else and it will make your cleaner feel really good and that they are appreciated. Cleaners love client feedback, so if they do a good job, tell them so.

2. You don’t trust your cleaner

There is nothing worse, from a cleaners point of view, than a client setting “traps” around their home for them. If the cleaning service is not providing a good enough job or to the standards you would like or expect, then please talk to the cleaner/supervisor about your issues so that they may get sorted out – it may be a case of your cleaner needs more training, or your cleaner may need to be changed, or your cleaner may not have enough physical time available to do all the tasks and didn’t want to bring it up. Whatever the issue, it can be sorted out with communication, not with tricks and trying to catch people out, that is not nice and I am sure you wouldn’t like it if someone tried to deliberately trip you up on your work.

If you are setting traps or having people watch your house for times etc., then you obviously do not trust your cleaning provider and you need to ask yourself why, as it was you that hired them? Is it that you are new to having a cleaner and feel uncomfortable about having a “stranger” in your home? Is it that you feel your cleaner is scamming you on time or is sitting and watching TV instead of cleaning? Again, please talk to the cleaner/supervisor about your concerns. A good cleaning company should have several vetting and reference checks for cleaners and have policies for key handling etc. and should be able to set your mind at ease by explaining their business and how it works to you. If you are still not happy, start looking for a new cleaning provider who you do feel comfortable talking to.

3. You don’t value your cleaner as a priority service

By not valuing I generally mean in regards to payment habits from clients.

When you engage a cleaner, in whatever capacity you do, please ensure that there is an agreed payment policy in place and that it is adhered to. If you have agreed to pay cash at the end of every clean, please ensure you have the right amount. If you are invoiced on a monthly basis, please set up a standing order or arrange the online payment to reach the cleaners bank by the due by date and, if you still live in the dark ages, and use cheques, then please get them into the business prior to the invoice deadline so that they may clear in time.

Your cleaning service works hard for their money and should be paid on time and the correct amount, just as you would pay any other supplier. Over the years I have had some clients take offense if I send them an “overdue” letter and I even had a phone call once asking “who did I think I was” telling them their bill was late! I have also had other clients who will receive a bill for £65 and will pay only £60, consistently, and then argue if I send them overdue invoices for the outstanding amounts… you would not do this with your credit card bill or with mortgage or in a supermarket, so please don’t do it to your cleaning service. If you have an issue with your invoice, call the cleaner/offices and discuss it, ask to see timesheet records or cleaning records to verify times. If you were unhappy with the clean, did you bring it up with the cleaner/supervisor on the day? Deciding to not pay full amounts, without any prior discussion with the cleaner is not fair or right.

If you do not like having to pay cash weekly or you don’t want pay monthly, or you would pay on x day of the month as that is when you get paid, then talk to your cleaner/supervisor and see if there is alternative way to make payment. Treat your cleaner as you would any other business.

Communication in any problem is always key.

I would love to hear your thoughts or feelings on any of the above points.

Thank you for reading – Mrs Mopp x

NEXT WEEK: Should You Clean Up Before Your Cleaner Comes?