Cleaning Product Supply: Cleaner Or Client?

Cleaning Product Supply: Cleaner Or Client?

Cleaning Articles & Guides From the Author Mrs Mopp Blog Spot

Cleaning Product Supply: Cleaner Or Client? | Mrs Mopp Cleaning Services Blog Spot

When hiring a cleaner who provides the cleaning materials?

Is it more cost effective to provide the cleaning materials yourself?

Are there pros and cons for who does the supplying? Let’s see…

If you use a sole trader, a cleaning agency or (gasp!) a cash-in-hand-cleaner (please, please don’t do this) the chances are you will supply all the cleaning materials, products and equipment needed to do the job.

If you do supply the cleaning products for your cleaner, we recommend reading our post: 12 things a cleaner needs to do their job well to make sure you are stocked and ready to go.

If you are thinking of using a cleaning business or a cleaning franchise, they may be the offer of a lower tariff for the cost per hour of a cleaner if you supply your own cleaning products. For example, at Mrs Mopp we offer a lower and higher charge rate, depending on who supplies the cleaning products.

But what is better? To supply the cleaning products or have them supplied?

Cleaning Product Supply: Cleaner Or Client | Mrs Mopp Blog Spot

Well, as a starting point, did you know that the average family will spend £540.00 per year on cleaning products – yup £540.00 big ones – that’s a lot of moolah already spent and still no one is cleaning but you

Let’s look deeper…

Client Supply Scenario

In scenario one, let’s say the client will supply the cleaning products and will pay a rate of £12.20 per hour for cleaning, and they have 3 hours cleaning a week.

3 x 12.20 = £36.60 per clean

They have 4 cleans on average per month – 36.60 x 4 = £146.40 per month

We all know there are 12 months in a year – 12 x 146.60 = £1,756.80

Add to that the average UK amount of £540 on cleaning products = £2,296.80 per year 

Cleaner Supply Scenario

In the second scenario, the cleaning provider supplies all the cleaning products and equipment and they charge £13.50 per hour for the service

Based on the same family, with the same requirements as above, of 3 hours cleaning weekly:

3 x 13.50 = £40.50 per clean

4 cleans in an average month = £162.00 per month

12 x 162 =£1,944.00

There is a financial difference of £352.80 pounds per year in savings to the client that pays the higher tariff and has their products supply!! People will always think it is cheaper to supply, but as cleaning providers can buy in bulk, that may not be the actual case. Not only do you not have to worry about if there is enough bleach or polish at home, but you will actually save money and pay for someone to clean your home every week!

When the cleaner provider supplies the product, not only do you not have to worry about if there is enough bleach or polish at home, but you will actually save money AND pay for someone to clean your home every week!

Pros and Cons To Client Supply Vs Cleaning Service

Pros

  • Client can pick scents, brands, and product type
  • Client should be offered a cheaper labour rate from cleaning provider
  • Client has control over products used

Cons

  • More expensive in long term – a cleaner will often buy quality cleaning products in bulk and therefore buy at a more competitive price than the average Jo could at a supermarket
  • You may not be covered by the cleaning services insurance if staining, damage, discolouring, or scratching etc., occur because of a product/piece of equipment you have supplied has not been tested or approved by the cleaning business
  • The cleaning business will not hold the COSHH data on your cleaning products
  • The cleaning business would not have tested your products for streaking, clouding or any other sub-standard finish

People often shop around and try and find the ‘cheapest cleaner” – this is crazy talk to us here at Mrs Mopp because we’re guessing a person’s house is their most expensive outlay and asset, and everything, from the decor and furniture within their home, would have been painstakingly picked and matched, and then, they look for any old person to clean maintain their most prized possession because they are cheap… in their expensive home? Say what?

Questions, Queries and Thoughts

When looking for a cleaning provider, and comparing charge rates, ask yourself what service do they provide for the extra costs? What is the quality of their cleaning products? What is the training and quality control of their cleaners? How long have they traded? What ‘extras’ do clients get?

Ask yourself if you would rather spend a bit extra on an hourly rate, saving money in the long term, (and most importantly, knowing that all products being used in your home are tested, safe, and covered by the insurance of the cleaning provider?) OR would you rather look for the cheapest cleaning provider, supply all the products yourself and hope for the best in terms of service and standard?

As the old adage goes, “You get what you pay for” and I’ve never found a case yet where that has not been true.

Do you have anything you’d like to add to this post? Do you think it is better to supply the products? Why? Please add to the comments below, we’d love to hear from you

Until next time, Happy cleaning!

Mrs M x


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Is It Time To Hire A Cleaner?

Is It Time To Hire A Cleaner?

Cleaning Articles & Guides From the Author Mrs Mopp Blog Spot

1 in 3 homes hires a cleaner. Are you missing out on something?

Twice as many people under 35 now hire a cleaner. No longer is home-help just for the rich and wealthy.

According to the Daily Mail, 1 in 3 homes now hires a cleaner, or other home help like gardeners or window cleaners, on a regular basis, to help them maintain their home, their gardens, and sometimes even their lives!

Cleaning lady | Mrs Mopp UK blog post

According to the Daily Mail, 1 in 3 homes now hires a cleaner

Leading this trend of hiring a cleaner is the under 35’s who, according to 1 in 4 of them, see housework as “boring” and, quite frankly there are just more important things these millennials would like to be doing… y’know, like living life!

Why is the trend to hire a cleaner increasing?

People today are busy. Busy with careers, busy with children, busy with trying to see family and friends regularly, busy trying to fit in exercise, busy trying to fit in a hobby. Busy.

We live in a 24-hour-a-day society, who even has the time to clean the bath and remove the cobwebs anymore, nevermind the time consuming and laborious task of cleaning skirting boards and paintwork regularly, among many other regular home cleaning jobs to be done?

We are the time poor generation, with too much to do and not enough time to fit it all in. Millennials and people who value their time, would rather use their downtime time for their pleasure, rather than scrubbing, and they are willing to pay for someone to do it for them, as they see it as a good trade-off of money for time, it’s that simple.

Interestingly, one of the ways I have always motivated my staff, at Mrs Mopp, is by telling them that they are time fairies – and I fully believe it to be true!

I once had a conversation with a Moppette who said  that what she does for a living doesn’t really add anything to the world or make a difference! I had to stop her there… I believe cleaners make a difference!

I said to the cleaner that if it were not for her, the couple, whose house she cleaned on a weekly basis, who are both full-time professional people, would not have the precious time available at weekends to spend with their children, they could not enjoy their family days out, and they could not all spend quality time all together.

I explained, as their cleaner, she was a time fairy and with the swish of her duster she delivered time to that family to be together every week and what a wonderful gift that is to leave in the world…

Cleaners give the gift of time image - mrs mopp blog - hire a cleaner

Beyond the wonderful time-saving reason for getting a cleaner, another reason people hire a cleaner is because it is just not as expensive as you think it is!

** Now, before we go further, I am not talking about cheap, unregistered, uninsured, cash-in-hand cleaners here, I’m talking about tax-paying, fully insured, trained cleaning professionals who are HMRC known individuals, cleaning businesses, cleaning agencies or part of a cleaning franchise… Cheap, cash paid cleaners are a whole other blog post, that I will cover another time, but suffice to say that good labour isn’t cheap and cheap labour isn’t good! **

So, back to your money…

Would you be happy to sacrifice a takeaway meal a week or a chocolate and wine fix, to have your home cleaned from top to bottom once a week, so that when you get home all you had to do was relax?

How about instead of spending the average of £540 a year, that a family typically spends of cleaning products, you invest it into a cleaning business that will not only supply all cleaning products but, they do all the actual cleaning too? Sounds like a no-brainer right?

The cost of a weekly cleaner will cost from £20 – £30 per week depending on the type of service you choose to use, so ask yourself when you next tuck into a pizza if you would swap it to have your bathroom sparkling and your floors clear and clean and the whole of Saturday to yourself?

Order a takeaway or hire a cleaner? Mrs Mopp blog post - Hire A Cleaner

So if you’ve always wanted to learn guitar, or visit friends more often, or even if you just want to sit and do nothing but relax with your evenings and weekends, it might be time to hire a cleaner and free up some of your valuable time as life really is too short…

Take a look at our other posts on “What Type Of Cleaning Services Are Available” that will walk you through the differences between sole traders, cleaning businesses, cleaning agencies and cleaning franchises, and the pros and cons of them all.

If you are thinking about the move to hire a cleaner take a look at our post “What To Look For In A Cleaner” – this post will take you through where and how to find a cleaner, and things you should know about them before you hire them.

Next week we talk about What To Expect From Your Cleaner, so be back here next Wednesday, bookmark us/add to RSS or come follow us on Twitter or ‘Like” us on Facebook to never miss a post!

Want to get a quote for your home from Mrs Mopp? Use our contact form to send your information.

Until next week,

Happy cleaning!

5 Signs You Need To Hire A Cleaner

5 Signs You Need To Hire A Cleaner

Cleaning Articles & Guides Mrs Mopp Blog Spot

Okay, so you have just found that T-shirt you have been looking for all summer; as the last leaves start falling from the trees. The t-shirt was found under that big pile of laundry, you have been meaning to sort through, that was at the side of the pile of paperwork and bills that you are going to organise when you get a minute, next to the plastic tub full of bits of toys, old jigsaw pieces and random socks. Sound familiar? Maybe you need a little help.

See our top 5 signs that you may need to think about hiring a cleaner

1.  You spend your weekend/only available down-time cleaning house. Are you sure there is not something else, other than scrubbing your bathroom, you would rather be doing?

Image Via Someecards.com

Image Via Someecards.com

2. You are very good at making piles and stacking things.. in a neat way of course. You are not entirely sure what is in each pile and, if you are honest, you don’t want to disturb them to find out. 

3. You are simply overwhelmed and feel disorganised by the sheer amount of things you have to do in your  day-to-day life and just never ever seem to find the time for any of it. You feel like you are constantly putting out fires and chasing your proverbial tail.

4. Your cobwebs have a dark colour to them, there are dust bugs on your windowsills and shelves (really) or tumble weeds blowing down your hallway (not really.. well possible, tiny ones)

5. Doing a “quick tidy up” for house guests takes you waaaaaaay longer than an hour; in fact a quick tidy up for guests means putting all the clutter in the nearest room or cupboard and jamming the door shut!

Any of the above sound familiar to you? Maybe it is time to think about hiring a cleaner to help out for a few hours a week. See our guide on finding a cleaning service to suit you and what to look for in a cleaner, to help. If you are living in Telford or Shrewsbury, then please take a look at our services and drop us a line.

As always we would love to have you feedback or comments and please do come and say hello to us on Facebook, Twitter, Pintrest or Google+

Mrs Mopp x

 

 

3 Things To Consider Before You Hire A Cleaner

3 Things To Consider Before You Hire A Cleaner

Cleaning Articles & Guides Mrs Mopp Blog Spot

Still uming and aring about hiring a cleaner to clean your home or office, but can’t decide?

Here, we give you 3 things to consider before you hire a cleaner

3 Things To Consider Before You Hire A Cleaner | Mrs Mopp UK

1. Define The Job Role And Tasks

Think about what tasks it is that you need help with in your home or office. Think about what rooms you would like to be cleaned and what rooms you would prefer to be left alone, or only cleaned once a month for example. Think about the tasks within the rooms you want to have done. Think about your requirements; do you need someone to just blitz your bathrooms and kitchens once a week? Do you need someone to vacuum and polish all the offices and communal areas? Do you need someone who will do laundry and iron your shirts?

You need to know what you want in order to find the right cleaning service for you, your needs and your budget.

The standard cleaning chores you should expect, from a paid service, are high and low level dusting, polishing, vacuuming, mopping, cleaning bathrooms and toilets, kitchen cleaning and wiping of worktops and sides. Some cleaning companies will clean skirting boards as standard, some won’t. Some cleaning companies will wash up dirty dishes, or clean your windows and some won’t. It is best to know what you want in your home or office to able to ask the question on the telephone or by looking at the businesses website, to determine the best cleaning service for you.

2. Be Prepared To Pay For The Service You Want

It would be divine to have a housekeeper or a cleaning maid that came to your home every day and made the whole place sparkle from top to bottom wouldn’t it? Now unless you are Rockefeller, this is probably not an option for a lot of people. You need to think about your cleaning service in the same way as you would about any outgoing liability for your house or office and think about what you can afford to pay for cleaning services every month and make it part of your household budget.

Your budget may effect the cleaning company you choose or the hours you are able to have somebody in but it will give you a starting point on which is the best type of cleaning service to approach. If price is your only driver for a cleaning service, you may end with what you pay for, cheaper is not always better, especially when it comes to your home or office.

Make sure you have a payment agreement in place with your cleaner/cleaning business and ensure you abide by their invoicing terms and conditions.

3. Expectations and Boundaries

Okay, so to put it out there, hiring a cleaner does not mean you have hired your very own Cinderella, there are limits. Along with the job role being defined and all the tasks that are to be done, it is also important to talk to your cleaning service provider about expectations and standards.

For example, your cleaner should do a quicker and better job than you can, if they have been trained correctly, however, your cleaner does not posses super powers and cannot clean your five bed-roomed, 3 bath-roomed executive home, top-to-bottom in 2 hours. In this case, you may need to think about singling out the most important tasks for 2 hours or change your expectation of cost and time of a through job. The point is to be realistic in your expectation of time needed for the job.

A cleaner is not there to look after your children whilst you pop out, walk your dog, put your supermarket shopping away or answer the telephone whilst the receptionist goes downstairs; they are there as cleaners and there to clean.

If you do need to change the clean  the maid will be doing or add something extra to the clean , before you write a note on the day of your clean, please call the office of the cleaner a day or two before to see if the cleaner has the time available for the extra tasks firstly, and if not to book the extra time the week later. If you do leave notes for your cleaner, then please arrange for the extras to be done on the following clean when the cleaner has arranged their time or other clients, has all the right equipment needed etc. It is not good etiquette to just expect your cleaner to undertake extra time at the blink of an eye, as they may have other clients, children or an appointment to get to.

Make sure the boundaries for your home are clear regarding wearing shoes, having a mobile telephone with them, where their coat and bags are to be kept whilst cleaning etc. As always the communication is the key.

As always, I would love to hear any thoughts or comments you may have, done below. Please drop by and say Hello on Facebook or Twitter 🙂

Mrs Mopp x

 

 

Is guilt preventing you from hiring help in your home?

Cleaning Articles & Guides Mrs Mopp Blog Spot

You work full time, you are a parent full time, a spouse or partner full time and you are on the go full time. You  meet yourself coming backwards, run out of hours in the day and still you will not hire the help you know need. But why? What is stopping you?

It’s that nagging guilty feeling in the back of your head isn’t it… and I bet it says these things to you:

1. Only the rich and well off have cleaners, we don’t need one, we can’t afford one. People will think that I think I am Lady/Lord Muck?

2. I should clean my own house – my house, my mess, my responsibility right? How lazy would I be to hire someone else to do tasks I don’t want to do?

3. I feel like I would be exploiting someone. What if the cleaner thinks that I think I am better than them? How do I handle being a boss/client and telling the cleaner what I want to be done without coming across all superior and Lord-Like?

guilt

Can I read minds? No, sadly I cannot, but I have worked in this industry many years and have done hundreds of quotations in peoples homes. What I have found is this: Women fight with the decision to hire a cleaner far more than men do. Men see it as a practical necessity; who has time for cleaning bathrooms? Women, however, have a harder time – they guilt trip themselves into thinking that they should be able to do and have it all; then they feel inadequate when they can’t keep a hundred and twenty-seven (often self-imposed) plates in the air at all times, it’s a vicious circle of guilt and pressure.

My advice? Let it go people! Take a deep breath and come join us in the 21st century and step out of the pre-programming of an old society and out dated gender roles: it is okay to ask  for (and hire) help! You are not a bad person for not cleaning your own toilet, you are not a bad person for sending your ironing out to be done and you are not a bad person for having a gardener cut your lawn – you are a busy person and a hard working person and you deserves to have some quality time to yourself and if you could give yourself some quality time, you would wouldn’t you, it’s a no brainer?

How to tell the guilt monsters to hush!

1. Only the rich and well off have cleaners

Maybe once upon time that was true but now, with busy lifestyles, a fast-living culture and individuals having more disposable income than before, it is no longer the case. Did you know that over 6 million people in the UK employ a regular cleaning service in their homes and this number grows year on year? Having a cleaning service is for people of all walks of life and I guarantee that there is a cleaning service out there that will suit your needs and your budget. See my earlier posts on What To Look For In A Cleaning Service and What Are the Different Types of Cleaning Service Available.

Even if you cannot afford a weekly service, you could think about having a clean every month, or maybe every quarter. At the very least I would recommend a deep clean/spring clean at least once a year to tackle all the jobs that everybody loves to avoid.

2. I should clean my own house

Firstly, says who? Where is that written other than in 1950’s Good Housewife Guides? Let me ask you – Did you build your own house? Do you grow all your own food? Do you sew all your own clothes? No, no you do not, (other than in imaginary Pintrest World 😉 ). You feel perfectly comfortable paying for those services to be done for you; why would paying someone else to clean your home be any different?

Secondly, unless you live alone, you will not be the only person responsible for making the mess. As was a great, and often repeated phrase of my mothers throughout my childhood: “I did not make the mess alone, so I am not cleaning it alone” – Now you can either 1. draw up a family/roommate cleaning rota (future post coming up about this) and live with the moans, groans and half jobs as your children/spouse/partner/roommate attempt to make you stop asking them for domestic help, 2. mutter sentences of resentment to yourself whilst you begrudgingly clean the kitchen floor because no one has mopped it in three weeks, or 3. You can hire a cleaning service to come in once a week/fortnight/month to help you keep on top of it all without all the drama and family rows. 

3. I feel like I would be exploiting someone

Now unless you are forcing someone into cleaning your bath tub I would imagine that there will be no exploiting going on. In the 1911 UK Census there were 1.3 million people employed as domestic servants, more than in any other industry; the hiring of help within the home is nothing new. Cleaners (some 800,000 thousand registered cleaners in the UK today) have voluntarily decided that cleaning is the job they want to do, just like you decided on your job or profession.

Some people see cleaning as lowly profession, even among the working classes, and that I take great insult at and is a myth I try to dispel within my own work force… cleaning is a very noble job; without cleaners, shops, schools, hospitals, doctors surgeries, dentists, heck even the roads and pathways would not be open or function the way they should. I tell my staff that cleaners are like the fourth emergency service; the silent, forever working presence to every backdrop in society. Do not feel sorry for someone being a cleaner, they are not wanting sympathy, most cleaners are happy and take great pride in their work and enjoy to clean, so you are not exploiting anybody, it is their job.

As long as you speak to your cleaner in the same manner you would speak to anyone else you interact with then there are no problems. If you are unhappy about an element of your clean or need to give a different set of instructions to your normal clean, just approach your cleaner as you would a colleague for example, in a friendly, polite and straight forward manner. Cleaners want to do a good job, they like to have happy clients and will not take offense at an area that was missed being pointed out or being given a list of different tasks.

As a final point, and just as a forewarning,  even when you hire a cleaning service you may still feel pangs of guilt and also resentment at some one else cleaning your home when you feel like you should be doing it. This is normal and is something I will cover that in next weeks post to help you overcome.

If you have any thoughts or feelings (or stories) about the topic of guilt when hiring a cleaning sevices, I would love to hear them.

Thanks for reading – Mrs Mopp x

NEXT WEEK: Top 3 Cleaning Client Problems And How To deal With Them 

 

What Different Types Of Cleaning Service Are There?

Cleaning Articles & Guides Mrs Mopp Blog Spot

In our busy and eventful lives, it is not uncommon to hear about people having a cleaner, window cleaner or gardener to help them in their homes. These are not people who have gazillions in the bank; these are every day working people who value their free time in their schedules. People just like you and I.

But with so many cleaning options and services available what is the best one for you, your home and your budget?

The Four Ways to Hire A Cleaner And The Pros and Cons of Each

pros-cons

1. The Sole Trader

By the very nature of the name, this is an individual that works by themselves for themselves. A sole trader cleans to make a living for themselves. Sole traders charge from £7 – £11 per hour. Personally I would suggest paying a private cleaner around £7 – £8.50 per hour (area dependant) as paying the higher rates of £9 + per hour does not seem justified to the value add a sole trader can bring compared to a business or franchise.

Pros

  • One dedicated cleaner for your home
  • A flexible arrangement about what work will be undertaken
  • A cheaper rate, so would suit those with a smaller budget

Cons

  • If your cleaner is sick, goes on holiday or breaks a leg what will you do? There is no back up with a sole trader.
  • You are responsible for ensuring the cleaner has insurance and references. Who is responsible if an item is damaged?
  • The cleaner doesn’t always turn up, or do the agreed hours – familiarity can breed contempt.

2. The Cleaning Business

This is a business that employs 1 or more people to clean. A cleaning business, for the sake of this article, is privately owned and run. A cleaning business provides employment and aims to make a profit on the services provided. A cleaning business will charge between £8.00 – £15.00 per hour depending on its size and services offered.  I would suggest looking at the rate in comparison to what that business gives you in return. If the cleaning business does not provide quality checks or have a customer care procedure, why would you pay more for it, than say if you had a sole trader giving you the exact same service at a discount?

Pros

  • A dedicated cleaner and a back up if your cleaner is not available
  • A cleaning schedule of what will be done in your home and procedures for the work
  • A back office function for any queries, complaints or questions.

Cons

  • Cleaning businesses can have a high staff turn over due to the nature of work, this is throughout the cleaning industry. You may always have a cleaner, it just may not always be the same one.
  • A cleaning business should have a contract and this may impose terms on you for a notice period, lock out charges and cancellation charges etc.
  • A cleaning business can seem less personal than a sole trader due to the fact there may be a chain of command or there are multiple sites.

3. The Cleaning Franchise

These are businesses that have been bought, by an individual, for the brand and the proven profitable business structures a franchisor has developed. When you deal with a franchise you will be dealing with a person who has invested money in a company to learn their techniques and their processes. The franchisee will follow set procedures for quoting and executing the work they do. The cost of a franchise to clean to clean per hour is a bit of a black art to master, as they do not tend to quote by the hour, they tend to quote by the clean. I have quoted against many franchisees over several years and still it intrigues me when I am given their price as to how they reach it. For a three bed, two bath standard home you should expect to pay £40 – 58 per clean – the clean make take 3 hours, 2 hours or 1 hour depending on the number in the team and the equipment used.

Pros

  • The business model is tried and tested, as opposed to a living-it-learning-it cleaning business
  • The customer experience, branding and marketing should be second to none
  • The equipment and materials used will always be  good quality

Cons

  • Can be more expensive than all three of the alternatives
  • A badly run franchise is the same as any badly run business regardless of the fancy systems the individual invested in
  • Contractual obligation – some franchise businesses can have contracts that lock you in for 3, 6 or 9 months – not good if you don’t like their service or have a personality clash with your cleaner or the franchisee

4. The Cleaning Agency

A cleaning agency is a little bit like a recruitment agency, they are the middle men. A cleaning agency tends to be a office based business that will leaflet drop an area advertising for it’s cleaning services and, at the same time ,recruit in the local job centres and local publications for self employed cleaners to fulfill the work. With a cleaning agency you will pay between £9.50 – £13.00 per hour depending on the area and the company you deal with.

Pros

  • A cleaning agency is a nice blend of sole trader and cleaning business – if your cleaner leaves their job, you can call for another one
  • The price range falls in between the business and sole trader
  • As with a sole trader the work is agreed between client and cleaner giving greater flexibility

Cons

  • As a client you have to make two payments – one in cash to your cleaner, on the day, and one of an administration fee, paid in advance, by direct debit to the agent
  • Agencies tend to have an extremely high turn over of staff due to the fact that cleaners cannot get enough and/or consistent hours – do you want you keys swapping hands with people not connected to one and other bar the agency they are registered to?
  • This business model, in my opinion, does nothing for its fee and does not give any value add other than finding a cleaner for you. The agency does not take responsibility of your cleaner is sick or on holiday for example, that is for you, the client, to arrange with your cleaner – you could just as well deal with a sole trader direct for the same service without the payment hassles?

I hope you have found the information useful and if you have any comments or thoughts, I would love to hear them.

Thanks for reading – Mrs Mopp x

 NEXT WEEK: What To Look For In A Cleaner