5 Signs You Need To Hire A Cleaner

5 Signs You Need To Hire A Cleaner

Cleaning Articles & Guides Mrs Mopp Blog Spot

Okay, so you have just found that T-shirt you have been looking for all summer; as the last leaves start falling from the trees. The t-shirt was found under that big pile of laundry, you have been meaning to sort through, that was at the side of the pile of paperwork and bills that you are going to organise when you get a minute, next to the plastic tub full of bits of toys, old jigsaw pieces and random socks. Sound familiar? Maybe you need a little help.

See our top 5 signs that you may need to think about hiring a cleaner

1.  You spend your weekend/only available down-time cleaning house. Are you sure there is not something else, other than scrubbing your bathroom, you would rather be doing?

Image Via Someecards.com

Image Via Someecards.com

2. You are very good at making piles and stacking things.. in a neat way of course. You are not entirely sure what is in each pile and, if you are honest, you don’t want to disturb them to find out. 

3. You are simply overwhelmed and feel disorganised by the sheer amount of things you have to do in your  day-to-day life and just never ever seem to find the time for any of it. You feel like you are constantly putting out fires and chasing your proverbial tail.

4. Your cobwebs have a dark colour to them, there are dust bugs on your windowsills and shelves (really) or tumble weeds blowing down your hallway (not really.. well possible, tiny ones)

5. Doing a “quick tidy up” for house guests takes you waaaaaaay longer than an hour; in fact a quick tidy up for guests means putting all the clutter in the nearest room or cupboard and jamming the door shut!

Any of the above sound familiar to you? Maybe it is time to think about hiring a cleaner to help out for a few hours a week. See our guide on finding a cleaning service to suit you and what to look for in a cleaner, to help. If you are living in Telford or Shrewsbury, then please take a look at our services and drop us a line.

As always we would love to have you feedback or comments and please do come and say hello to us on Facebook, Twitter, Pintrest or Google+

Mrs Mopp x

 

 

What Should I Look For In A Cleaner?

Cleaning Articles & Guides Mrs Mopp Blog Spot

help wanted

 

So, you have finally decided to get some help in your home. Yay! Brilliant news, just think of all that time you will have to play with, ah good times, lunch with friends, reading that long meant to be read book, taking a stroll… but before we rush ahead, we need to find the right person to clean our homes for us. But who? And how?

As, those regular readers will know, there are four types of cleaning service to choose from, so this post is written to encompass them all – some questions will apply to all business models some questions will not, use your ‘noggin on that.

Where to find a cleaner or cleaning service

  • By word of mouth – who does your friend use to clean their home? Who does your colleague use? Ask around, hear some reviews.
  • Local publications – Local sole traders and businesses tend to advertise in local press and magazines
  • The internet – Type in different search words like “cleaners in Telford” or “Domestic Cleaners in Telford” to find what you are looking for – please note that the top three results in the yellow area are paid for placings
  • By leaflet Drop – Leaflet dropping is very popular for cleaning businesses, even in this high tech age. When calling from a leaflet make sure it has actual details about the actual business and is in fact a real, registered business and not just somebody looking to make a quick buck.

Things you need to know about you cleaning Service

  • Are they insured? – What are they insured for, what does it cover? What is the value of their insurance? What is the excess on the insurance and who would be responsible for that in the event of a claim?
  • How do they vet their cleaners? – How are the employees or subcontractors referenced? Where did they recruit them? How much of the cleaners back ground do they check?
  • How do they train their cleaners? – Do they have a training process? Do they give any training?
  • How do they quality check the cleaning work? How do they ensure your cleaner is working the correct times and/or delivering the correct standard?
  • Who can I call if I have a problem or issue?
  • What do I do if I am not happy with my clean?

Things you need to know about your cleaner

  • How long have they worked for the business/franchise/agent/themselves?
  • How many other houses do they clean?
  • Do they have references and recommendations?
  • What training have they had?

Each area can go more in depth and I will be writing future blog posts on interview questions to ask a cleaner/business owner but for now you are armed and ready to find that domestic cleaning fairy to serve you and your home.

If you have any thoughts or questions I would love to hear them.

Thanks for reading – Mrs Mopp x

NEXT WEEK: The Guilt Of Employing A Cleaner In Your Home

 

 

What Different Types Of Cleaning Service Are There?

Cleaning Articles & Guides Mrs Mopp Blog Spot

In our busy and eventful lives, it is not uncommon to hear about people having a cleaner, window cleaner or gardener to help them in their homes. These are not people who have gazillions in the bank; these are every day working people who value their free time in their schedules. People just like you and I.

But with so many cleaning options and services available what is the best one for you, your home and your budget?

The Four Ways to Hire A Cleaner And The Pros and Cons of Each

pros-cons

1. The Sole Trader

By the very nature of the name, this is an individual that works by themselves for themselves. A sole trader cleans to make a living for themselves. Sole traders charge from £7 – £11 per hour. Personally I would suggest paying a private cleaner around £7 – £8.50 per hour (area dependant) as paying the higher rates of £9 + per hour does not seem justified to the value add a sole trader can bring compared to a business or franchise.

Pros

  • One dedicated cleaner for your home
  • A flexible arrangement about what work will be undertaken
  • A cheaper rate, so would suit those with a smaller budget

Cons

  • If your cleaner is sick, goes on holiday or breaks a leg what will you do? There is no back up with a sole trader.
  • You are responsible for ensuring the cleaner has insurance and references. Who is responsible if an item is damaged?
  • The cleaner doesn’t always turn up, or do the agreed hours – familiarity can breed contempt.

2. The Cleaning Business

This is a business that employs 1 or more people to clean. A cleaning business, for the sake of this article, is privately owned and run. A cleaning business provides employment and aims to make a profit on the services provided. A cleaning business will charge between £8.00 – £15.00 per hour depending on its size and services offered.  I would suggest looking at the rate in comparison to what that business gives you in return. If the cleaning business does not provide quality checks or have a customer care procedure, why would you pay more for it, than say if you had a sole trader giving you the exact same service at a discount?

Pros

  • A dedicated cleaner and a back up if your cleaner is not available
  • A cleaning schedule of what will be done in your home and procedures for the work
  • A back office function for any queries, complaints or questions.

Cons

  • Cleaning businesses can have a high staff turn over due to the nature of work, this is throughout the cleaning industry. You may always have a cleaner, it just may not always be the same one.
  • A cleaning business should have a contract and this may impose terms on you for a notice period, lock out charges and cancellation charges etc.
  • A cleaning business can seem less personal than a sole trader due to the fact there may be a chain of command or there are multiple sites.

3. The Cleaning Franchise

These are businesses that have been bought, by an individual, for the brand and the proven profitable business structures a franchisor has developed. When you deal with a franchise you will be dealing with a person who has invested money in a company to learn their techniques and their processes. The franchisee will follow set procedures for quoting and executing the work they do. The cost of a franchise to clean to clean per hour is a bit of a black art to master, as they do not tend to quote by the hour, they tend to quote by the clean. I have quoted against many franchisees over several years and still it intrigues me when I am given their price as to how they reach it. For a three bed, two bath standard home you should expect to pay £40 – 58 per clean – the clean make take 3 hours, 2 hours or 1 hour depending on the number in the team and the equipment used.

Pros

  • The business model is tried and tested, as opposed to a living-it-learning-it cleaning business
  • The customer experience, branding and marketing should be second to none
  • The equipment and materials used will always be  good quality

Cons

  • Can be more expensive than all three of the alternatives
  • A badly run franchise is the same as any badly run business regardless of the fancy systems the individual invested in
  • Contractual obligation – some franchise businesses can have contracts that lock you in for 3, 6 or 9 months – not good if you don’t like their service or have a personality clash with your cleaner or the franchisee

4. The Cleaning Agency

A cleaning agency is a little bit like a recruitment agency, they are the middle men. A cleaning agency tends to be a office based business that will leaflet drop an area advertising for it’s cleaning services and, at the same time ,recruit in the local job centres and local publications for self employed cleaners to fulfill the work. With a cleaning agency you will pay between £9.50 – £13.00 per hour depending on the area and the company you deal with.

Pros

  • A cleaning agency is a nice blend of sole trader and cleaning business – if your cleaner leaves their job, you can call for another one
  • The price range falls in between the business and sole trader
  • As with a sole trader the work is agreed between client and cleaner giving greater flexibility

Cons

  • As a client you have to make two payments – one in cash to your cleaner, on the day, and one of an administration fee, paid in advance, by direct debit to the agent
  • Agencies tend to have an extremely high turn over of staff due to the fact that cleaners cannot get enough and/or consistent hours – do you want you keys swapping hands with people not connected to one and other bar the agency they are registered to?
  • This business model, in my opinion, does nothing for its fee and does not give any value add other than finding a cleaner for you. The agency does not take responsibility of your cleaner is sick or on holiday for example, that is for you, the client, to arrange with your cleaner – you could just as well deal with a sole trader direct for the same service without the payment hassles?

I hope you have found the information useful and if you have any comments or thoughts, I would love to hear them.

Thanks for reading – Mrs Mopp x

 NEXT WEEK: What To Look For In A Cleaner

What Can Mrs Mopp Do For YOU?

Mrs Mopp Blog Spot

The New Year is upon us and as we venture into year 5 with our business, we would like to know what YOU would like to see from Mrs Mopp Cleaning Services – Please take 2 minutes to complete our quick survey about tips, blogs and prizes and help us keep all content relevant, helpful and useful for our readers.

What would you like to see from Mrs Mopp in 2013?

With our thanks for your help and co-operation 🙂

Christmas Opening 2012

Mrs Mopp Blog Spot

‘Tis the season to be jolly, far-a-la-a-la-a-la-la-la..

Once again the festive period is almost upon us. For the first time in our trading history we have decided to have a complete Christmas shutdown, due to the days the season falls this year and to be able to spend some time with our families and friends, so we are all ready and  refreshed for 2013.

 

 

We will be closing, for Christmas, on Friday 21st December 2012 and re-opening and back to work on Wednesday 2nd January 2013. 

We will not be undertaking any cleaning, ironing or laundry works over this period, unless it has been previously agreed with our office and Moppettes. Normal cleaning schedules will commence the 02/01/13 – should you have any queries or wish to re-arrange/add/change/or move a clean and/or laundry collections please email our offices on info@mrsmopp.com

We thank you for your custom and support through out 2012 and we look forward to serving you in 2013. Have a very Merry Christmas and we all wish you the best of health, wealth and prosperity for the new year

Best wishes,

Kelly and all staff at Mrs Mopp

I need some help in my home… now what?

Cleaning Articles & Guides Mrs Mopp Blog Spot

Modern life is busy – we have demanding jobs, demanding relationships, demanding children and demanding social lives. So how do we “have it all” and stay on top of this game called life? Well, just as in business, there comes a time when you need to delegate the jobs you just don’t have time for/are no good at/take you an age to do/you don’t have the skills for etc. by employing some outside help.

So, before you start to drown in your martyr-dom of trying to do everything… take your underware off from the outside of your trousers and look for some help!

Do you drown in the demands on your time? Maybe time for some outside help!

 

There are many ways that we can all relieve the stress from our daily lives by hiring other people to take on the burdens for us; there are life organisers, like Tick It Off, who will take on anything you have going on; from de-cluttering tasks, to organising a party, to organising your home office or schedule, to returning your library books. There are pet groomers, pet walkers, gardeners, window cleaners, child minders, painters, repair men and, of course, cleaners.

So now that we have admitted to our self we need help, what are the next stages?

1. Do your research

Weather you are looking for a dog groomer, a life coach or a cleaner you need to do your homework. With the wonderful world of the online web, you don’t even have to leave your chair to do this! Use search engines to type in what you are looking for and in what area, then have a look at several websites (also check out any Facebook, Twitter, Pintrest, Google+ etc sites they may have). How does their online presence look? What types of things do they post about? Do they have a large following? Do they have recommendations or testimonials online about their business? Do they interact with their audience?

You can find out a lot on a person/business from the internet – does the business you are looking at relate to you? Do you like how they write/interact? Do they provide value to their online visitors?

2. Have 3 quotes

So you’ve looked online, there are a couple of websites you like the look of and their Facebook profiles seem to be exactly what you are looking for. Now what?

Make contact. Call them, email them or submit a website query form – How did they answer? How long did it take for someone to come back to you? Did they sound friendly and keen for your business?

Next, invite them to your home – personally I suggest seeing the top 3 you liked the look of online. Try and see the prospective businesses on the same day, if you can, so that the meetings stay fresh in your mind and are easier to compare. Ask all to bring copies of their insurance, their references and evidence of their work if applicable, then…

3. Interview the potential business

Any personal service worth their salt should be able to answer any question you throw at them regarding their services. Don’t be afraid to draw up a list of questions so that you don’t forget or get caught up with the sales pitch without actually finding out if that service fits your needs. Some questions I would suggest are as follows;

1. How long have you been trading?

2. What did you do before this business?

3. Who does the work, you or do you have staff?

4. How do you train and vet your staff?

5. Have you ever had to claim against your insurance?

6. How do you monitor your quality?

7. What do I do if I ever have a problem or am not happy with an element of your service?

8. How do I pay you?

9. What makes you different from your competitors?

10. (The million dollar question) Do you have references I can contact who will validate your service?

Just as you would at work – get the best people for the job in your home

 

Now that you have looked at the businesses online, had 3 quotes to compare and interviewed each business inside-and-out, you should have all the information you need to employ your outside help. So, make that call, offer that work to the service business and then go and sit down with a cup of tea and decide what you are going to do with that free time you have just given yourself…